In Windows, make sure your scanner's name appears under Imaging devices without a (?) or an exclamation (!) mark in the Device Manager window.Uninstall Epson Scan as described in Uninstalling Your Scanning Software, then reinstall it as described on the Start Here sheet. If you upgraded your computer's operating system, you need to reinstall Epson Scan.If you are using any TWAIN-compliant program, such as ArcSoft MediaImpression, make sure that the correct scanner is selected as the Scanner or Source setting.The scanner may not work properly when connected to the computer through more than one USB hub. Connect the scanner directly to the computer's USB port or through one USB hub only.Note: A USB cable does not come with the scanner in some areas. Use the USB cable that came with your scanner or another as described in the USB Interface. Turn off the scanner and computer, then check the interface cable connection between them to make sure it is secure.I can't start Epson Scan in Windows or on my Mac.
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